I. PREVENTION – ACCESS TO ARRANGES DES ALPES
Our “Arrangés des Alpes” online sales site is strictly reserved for people over 18 years old. We scrupulously respect the regulations in force of the Evin law. ” Alcohol abuse is dangerous for health. To consume with moderation. “
II. SOLD ONLINE
The “Arrangés des Alpes” online sales site is accessible at the address https://www.arranges-des-alpes.fr/
Our commercial offers are focused on all the products presented in the online catalog and mention the essential characteristics of each product:
III. GENERAL INFORMATIONS
Between L’Atelier Miel de Delphine and “THE BUYER”.
Any order placed online on our Arrangés des Alpes site by a Buyer is subject to these General Conditions of Sale to the exclusion of any other document, in particular the Buyer’s general conditions of purchase.
All clauses and conditions contrary to these General Conditions of Sale appearing on order forms and more generally on any type of correspondence from the Purchaser will be deemed unwritten and will have no contractual value between the parties. These General Terms and Conditions of Sale may only be waived by express written agreement from L’Atelier Miel de Delphine.
Our products are described by the information provided on the sheets present on all the pages of the site.
This information is given for information only and does not bind L’Atelier Miel de Delphine, which reserves the right to modify it at any time.
The photos of the product sheets are given for illustration only, it is possible that the product differs from the photograph displayed on our product sheet. The information in these photographs does not bind L’Atelier Miel de Delphine, which reserves the right to modify them at any time.
L’Atelier Miel de Delphine may correct at any time any accidental material error or any omission in these Conditions, as well as in any other contractual document.
The order is only closed when the Purchaser has duly filled in the mandatory information of the various stages of the order tunnel:
L’Atelier Miel de Delphine then confirms the order by sending an email to the Buyer.
Any order placed online on our Arrangés des Alpes site implies unreserved acceptance of these General Conditions of Sale, which the Buyer acknowledges having read, prior to placing the order.
The Buyer agrees to be eighteen years old on the date of the order.
In the event of non-compliance with these General Conditions of Sale by the Purchaser, L’Atelier Miel de Delphine reserves the right to cancel all or part of the orders in progress or to suspend the deliveries of goods.
V. AVAILABILITY OF PRODUCTS
All products are sold and delivered within the limits of available stocks.
If the ordered product is out of stock, L’Atelier Miel de Delphine informs the Purchaser and can offer him a product of equivalent quality and price or, failing that, a credit for the amount of the order that can be used on our Arrangés des Alpes online sales site. Alps.
In the event of the Buyer’s disagreement, L’Atelier Miel de Delphine will reimburse the sums paid within fourteen days.
VI. VALIDITY OF THE ORDER
L’Atelier Miel de Delphine reserves the right to refuse any order for legitimate reasons and more particularly in the event that the quantities ordered, by means of one or more orders, are abnormally high compared to the quantities usually ordered by the Buyers as consumers, as well as to ask the Buyer for additional guarantees of identity and payment for any order over € 1,000.
VII. PRICE AND PAYMENT POLICY
L’Atelier Miel de Delphine reserves the right to modify the prices in force on its online sales site at any time. The price change will automatically apply on the date of publication of the price change on our Arrangés des Alpes online sales site.
The Buyer is bound by an obligation to pay the price at the time of ordering on our Arrangés des Alpes online sales site.
Product prices are indicated in “Euros inclusive of all taxes”, excluding delivery costs, which are indicated on our Arrangés des Alpes online sales site.
The invoiced prices of the products are those appearing on our Arrangés des Alpes online sales site on the date of confirmation of the order by the Purchaser.
All orders, whatever their origin, are payable exclusively in Euros.
L’Atelier Miel de Delphine holds full and entire ownership of the products until full payment of their price, in principal and interest, by the Buyer.
The Buyer undertakes not to resell the unpaid products, not to dispossess them and to take all measures so that these products are kept in the state in which they were delivered and that they remain individualized as being the property of L’Atelier Miel de Delphine.
IX. SHIPPING COST
Delivery costs vary depending on the type of carrier and the delivery location chosen by the Buyer. These different delivery costs are displayed in our order funnel, once the desired products have been added to the basket.
L’Atelier Miel de Delphine reserves the right to impose on the Buyer a carrier and delivery costs, due to the particularity or volume of the products making up its order.
The Buyer has the option of paying for his order by credit card through the online services offered by:
“SYSTEMPAY” via “3D Secure” bank card.
The accepted bank cards are CB, VISA and MASTERCARD. The amount of the order is debited from the card in real time. The Buyer guarantees to have the necessary funds to pay the full amount of his order, the Buyer will make arrangements with his banking institution to pay his order (adjustment of the ceiling authorized in the context of a high amount).
L’Atelier Miel de Delphine cannot be held responsible in the event of blocking of the card.
L’Atelier Miel de Delphine reserves the right to refuse foreign bank cards and to modify the means of payment available at any time.
XI. FOREIGN SALE
In the event of delivery to a country other than mainland France, the Buyer is deemed to be the importer of the product (s) concerned.
All local taxes, local taxes, customs duties or other services to be paid are the sole responsibility of the Purchaser. It is the Purchaser’s responsibility to carry out all formalities and obtain all the authorizations necessary for the acquisition of the products from the local authorities and to ensure that the products comply with local legislative and regulatory requirements.
L’Atelier Miel de Delphine advises Buyers to find out about these obligations from the competent local authorities, prior to any order on our Arrangés des Alpes online sales site.
XII. BUYER’S RIGHT OF WITHDRAWAL
The Buyer has a period of fourteen (14) days following receipt of the order to exercise his right of withdrawal, without having to justify a reason.
To exercise his right of withdrawal, the Buyer must notify his decision by means of a clear and precise declaration, free from any ambiguity.
The declaration of withdrawal must include the following mandatory information: name of the Purchaser, geographic address and, if applicable, telephone number, fax number and e-mail address. In the event that the product has been received by a third party other than the Purchaser, the latter must indicate in the declaration of withdrawal the contact details of this third party.
The Buyer can make a complaint by email to email@example.com.
Upon receipt, L’Atelier Miel de Delphine will communicate to the Buyer, without delay, an acknowledgment of receipt of the withdrawal by electronic means, as well as the procedure to be followed.
The right of withdrawal cannot be exercised for bottles that have been opened.
In the event that the Purchaser exercises the right of withdrawal, Arrangés des Alpes will reimburse the Purchaser for all sums paid no later than fourteen (14) days from receipt by Arrangés des Alpes of the decision of the Buyer to retract, in accordance with the provisions of point XIII. – 1. above.
The reimbursement includes the standard delivery costs, as offered when ordering by Arrangés des Alpes. Additional delivery costs are not reimbursed by Arrangés des Alpes when the Buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by Arrangés des Alpes.
The refund will be made using the same means of payment as that used by the Buyer for the order, unless agreed between the Buyer and Arrangés des Alpes for the use of another means of payment.
When the withdrawal conditions have been approved between Arrangés des Alpes and the Purchaser, the Purchaser undertakes to return the products received without delay, if applicable no later than fourteen (14) days from the notification of the declaration. of withdrawal to Arrangés des Alpes. The withdrawal will only be effective after returning the products to Arrangés des Alpes before the expiry of the fourteen (14) day period.
The costs of returning the products are the responsibility of the Purchaser.
These costs vary with the weight of the package, and are estimated at a maximum of around 50 EUR in Metropolitan France and for orders abroad. Arrangés des Alpes cannot be held responsible for the inaccuracy of the estimate of the shipping costs.
The Buyer’s responsibility is engaged in the event of depreciation of the product (s) or its / their packaging resulting from handling other than those necessary to establish the nature, characteristics and good condition of the product (s).
In the event of delivery to the Purchaser of a non-conforming or defective product, the Purchaser may return said product within fourteen (14) days after receipt of delivery to Arrangés des Alpes by following the procedure provided below and accessible on our Arrangés des Alpes online sales site.
The Purchaser must notify his intention to return a product by email.
In order to benefit from the reimbursement and when the reimbursement conditions for non-compliance have been approved between Arrangés des Alpes and the Buyer, the Buyer will return the products, in the original packaging of the products, to the following address:
L’Atelier Miel de Delphine
226, rue des Tuileries
38680 Saint Just de Claix
We undertake to reimburse the Buyer for the return costs when they are incurred by the Buyer, upon presentation of proof of payment. The reimbursement includes the standard delivery costs, as offered when ordering by Arrangés des Alpes. Additional delivery costs are not reimbursed by Arrangés des Alpes when the Buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by Arrangés des Alpes. The refund will be made using the same means of payment as that used by the Buyer for the order, unless agreed between the Buyer and Arrangés des Alpes for the use of another means of payment.
Once the verification of the returned products has been carried out, Arrangés des Alpes undertakes to reimburse the Buyer as soon as possible, to the Buyer’s bank account or payment account used for the payment of the products.
XIII. DELIVERY AND SHIPPING TERMS
Orders are then shipped from Monday to Friday inclusive, except public holidays, within two to three working days from the day the order is processed for the standard delivery method offered by Arrangés des Alpes.
These shipping times may be extended during periods of high activity or in the event of exceptional closure. For example: Christmas, Father’s Day, annual closure, inventory.
An email confirming the shipment of the order is sent to the Buyer on the day the order is actually dispatched.
The delivery time (from the effective date of dispatch of the order) for delivery addresses in mainland France is 24 hours with Chronopost, for any order placed before 1 p.m. For modes of transport via Chronopost and Colissimo, a tracking number for the progress of the delivery is indicated in the order shipment confirmation email sent to the Buyer by Arrangés des Alpes. Delivery is tracked on the website of these carriers, via the link provided in the email sent by Arrangés des Alpes.
In any event, the Purchaser may exercise his right of withdrawal, in accordance with the terms set out in point XIII. of these General Conditions of Sale.
It is expressly agreed that the Buyer will become responsible for the products as soon as they are delivered, the delivery entailing the transfer of risks at the expense of the Buyer.
Delivery is effected by the delivery of the products to the Buyer, except in the case where the Buyer designates to Arrangés des Alpes another carrier than those offered by Arrangés des Alpes.
XIV. PRODUCT GUARANTEE
The products sold correspond materially to the specifications presented to the Buyer by the Arrangés des Alpes online sales site when they are used in strict accordance with the functions for which they were sold. Unless otherwise provided by law, Arrangés des Alpes’s liability may in no case exceed the amount of the value of the goods invoiced.